CBNA Mobile Banking 4+

Nice polish, internally rotten

First let me say I love the new layout. I like the login page. I like how it logs you out every time you leave the app. I like that all the accounts and menu options are on the first page.

The one BIG thing I don’t like about this app is the lag in account updating. With the old app I was able to see a transaction seconds after I made one. With this new app, it seems to take hours. I like to know what’s in my accounts without having to add up my day’s receipts then subtracting from what the app says my balance is. Isn’t that the purpose of the app? To provide up to date data and control of your money? Fix that and I’ll love this app. Until then I have 4 days to still use the old app I can trust.

One, really annoying issue, everything else, great!

I love being able to access my banking information from my mobile phone! My only problem with CBNA’s Mobile Banking app, is not being able to transfer my own funds from my saving account to my checking account after 7 PM.
In the event of losing my debit card or having my information stolen, I only keep a necessary amount of money in my checking account most of the time.
Many many times, during a busy day I have forgotten to transfer funds from my saving account before 7:00 PM and been unable to make important purchases on items like food, gasoline or bills.
This issue happens so frequently I have considered switching banks solely for this reason, but I hope a change will be made so I can keep happily banking with CBNA!

Developer Response ,

We are sorry you are having trouble. Internal transfers are available to make 24/7 and available immediately. The processing time is what will happen the following day depending on the time the transfer is made. If you have any questions please contact us so we can resolve this with you. Log into your app or online banking to start a conversation, call us at 866-764-8638 and choose option 3, then option 1 or visit your local branch. We look forward to assisting you.

Terrible banking experience

If I could leave no stars I absolutely would. I set up an external bank account to pay my car loan that I have through them and their process is to leave two small amounts in my account and enter them into the app to verify my account, they left 5 of them over 5 days, all of which didn’t work until the final day. Now a day before my bill is due and my account is finally verified, I can’t enroll in bill pay because it says my account isn’t valid, when it literally just said it was on my phone. You can’t pay on your phone, and you can’t pay on your desktop, so where are you supposed to pay? I spent 45 minutes waiting to talk to someone and this is the appalling procedure they directed me towards. If your bank cannot make technology easy, like literally any other company has done in the past 20 years, then don’t use it. Horrible bank and I do not recommend to anyone they have no idea what they are doing.